Privacy Policy

At IDP* we understand that your privacy is important to you. We are committed to meeting your expectations and will comply with all applicable privacy and data protection legislation in relation to your personal information and sensitive information.

We also know you love the small print, but here’s a summary of how we protect your privacy:

1. We only collect what we need to help you with your request or provide you with information that you ask for, personalising it to your interests.

2. We won’t hang on to your information. If we don’t need it, and you don’t want us to keep it, we’ll delete it.

3. We want you to understand everything we do with your information, so we’ll try our best to explain with no nonsense.

4. No surprises — you decide what and how you hear from us.

5. That goes for everyone. We do not pass your information to third parties for marketing purposes without your knowledge.

The rest of this policy provides you with more detail of our privacy and personal information handling practices.

Who we are

IDP is a global organisation that assists individuals to study overseas and provides English language testing around the world. This requires us to collect personal information from you. “We”, “us” and “our” refers to the IDP Group of companies, including IELTS Australia and IDP Connect Limited.

Definitions of specific terms referred to in this policy can be found under the heading ‘Glossary’ at the end of this document.

The services we offer to help you study overseas include counselling, application assistance, visa assistance, English language testing and training, student exhibitions and seminars.

If you register on our websites (www.idp.com or www.ieltsessentials.com) or register to participate in an event we will collect personal information such as your name, email address, contact details, country of residence, nationality, preferred study destination, and when you intend to study.

If you enquire about study opportunities directly with an IDP counsellor, or we assist you with your application to study, we may also request additional information such as education qualifications, employment history, occupation, areas of interest and professional memberships, copies of documents as proof of identity – e.g. copies of passport, proof of citizenship or photographs, marital status and how you will fund your studies. We may also request sensitive information about you such as racial or ethnic origin (from information on your country of origin), and/or your health or medical information (e.g. from a medical examination required for your visa application for an Australian visa).

Collecting your personal information allows us to:

• assist you to pursue the opportunity to undertake studies in an education institution outside your home country;
• provide you with relevant information on your study options;
• present you as a candidate to your preferred institutions across all education sectors, which are seeking to recruit international students who want to study in Australia, the United States, the United Kingdom, the Republic of Ireland, Canada or New Zealand;
• assist you to further your career after completing your studies at an overseas education institution;
• provide opportunities to participate in projects/programs as consultants;
• provide opportunities to provide feedback and testimonials on your experience
• inform and provide students, institutions and other clients of developments in the services we provide (including events and opportunities to participate in projects/programs);
• conduct research for statistical, analytical and training purposes;
• manage our internal business operations and events; and
• respond to your questions.

Student Essentials Services

IDP offers services from third parties to help support you in your studies overseas and we call these Student Essentials. These services include Overseas Student Health Cover (OHSC), accommodation arrangements, a 24/7 emergency helpline, referral to guardianship services, visa application services and career skills training.

If you purchase a Student Essentials service we may collect personal information such as your name, date of birth, and financial information, and sensitive information such as your health or medical information. We may also collect payment information, however IDP does not store information like credit card details.

Collection of your personal information and sensitive information (such as your health or medical information) allows us to:

• provide the health insurance provider nominated by you with all relevant information for your OHSC;
• facilitate your accommodation arrangements with third party providers;
• contact the relevant organisations, authorities or other third parties in relation to your overseas guardianship application;
• respond to your query and/or direct your query when you contact the IDP 24/7 Helpline
• contact the Department of Home Affairs (DHA) with all relevant information required for visa renewal or parent visa application;
• contact Australian institutions or other organisations on your behalf to facilitate visits, career skills training or internship placements;
• arrange or provide other products and services to you.

Visa application services for Australian visas

We provide visa application services for Australian visas including guiding you through the application process and helping you prepare the necessary documents for your nominated visa application. These visa application services not only cover visa applications required for study, but also post-study work and skilled migration visa applications.

IELTS Australia is a subsidiary of IDP and is a joint Data Controller with the other IELTS Owners (the British Council and Cambridge English Language Assessment) for the purposes of delivering the IELTS test..

We deliver and administer the IELTS test at test centres around the world. IELTS test centres exist in more than 140 countries, across Europe, Asia, Australia and New Zealand, North America, South America, Africa and the Middle East. IELTS Australia operates and manages some of these IELTS test centres and the British Council operates and manages others, to which you may be referred.

IDP organises various events and conferences related to international education and English language teaching and assessment which may be managed or presented by IDP or the IELTS Owners, whether in our own right, or under contract for another organisation. The information we collect is relevant to your attendance and participation.

In registering for, or participating in, an event we collect your personal details such as name, postal and email addresses, date of birth, contact details, residency status, education qualifications, employment history, occupation, areas of interest and professional memberships.

Collection of your personal information allows us to:

• register you to attend the event;
• provide services to you related to the event (e.g. to list you as a speaker in the program or list you as an exhibitor or sponsor in our exhibitor directory)
• respond to enquiries from you pre and post the event;
• keep you informed about the event you registered for and/or future events
• manage our operations for the event, including the fulfilment of any legal requirements;
• collect customer views on our services with a view to developing new and/or improved services;
• obtain website usage data to monitor our website performance; and
• if applicable, process payment for registration or other event-related services/products e.g. accommodation payments/deposits, additional social event tickets, etc).

AIEC

IDP is the owner of the Australian International Education Conference (AIEC). The conference is the major opportunity each year for international education practitioners, teaching staff, researchers, policy makers and other stakeholders to learn about major industry trends and to network with Australian and international colleagues.

CamTESOL Conference

The annual CamTESOL Conference Series was established by IDP Education (Cambodia) in 2005. CamTESOL is a conference for professionals in the field of English Language Teaching and related issues. CamTESOL has now become the premier professional development conference in the Asia Pacific region with an average audience of 1,700 attending annually from more than 30 countries with several components: educational and cultural tours, Regional ELT Research Symposium, and the main CamTESOL conference.

Global Alumni Convention (GAC)

The annual Global Alumni Convention series was established by IDP Education (Cambodia) in 2015. The GAC has three components: The Global Education and Career Expo, the Global Education and Business Forum and the Global Alumni Reunion Dinner. The GAC hosts education institutions from Australia, New Zealand, the UK, the US, Canada and from around the globe showcasing world class education options, featuring panel discussions by leaders and experts from governments, embassies, civil society and industries, and providing a unique networking platform for alumni and others for business partnerships, policy dialogues, and career opportunities.

IDP is a leading provider of English language teaching (ELT) in South East Asia with 9 campuses across Cambodia, and Vietnam delivering English programs ranging from short IELTS preparation courses to extensive business English programs.

IDP Education’s English language schools are called:

• ACET in Vietnam; and
• ACE in Cambodia.

You can refer to the websites of our schools here.

International education market research and insights

As part of our commitment to the international education and English language testing sectors, IDP Education conducts market research to obtain feedback from customers, potential customers and other stakeholders.

The information collected in a research context may be used to improve services, develop new products or services, gauge customer satisfaction, understand decision making behaviours, or to test reaction to products, services or communications.

If you have an existing relationship with IDP we may contact you via email to invite you to participate in our research. If you are not a customer, you may also be invited to participate in research via social media or similar channels.

We collect personal data from research participants to allow us to provide them an incentive or if they are successful in a prize draw (as per prize draw terms & conditions).

Retention

We do not retain personally identifiable information for the purposes of market research. We may retain contact information we collect for prize draws for up to 6 months, as per prize draw terms and conditions, to allow for a re-draw if required.

Other ways you may deal with IDP include:

• registering your interest in being engaged as a consultant or employee
• registering with a service offered by IDP (e.g. the Graduate Recruitment Service); or
• as a representative of an educational institution.

We will provide specific notice at the point your information is collected. Any unsolicited personal information will be securely destroyed.

We will only collect personal information by lawful and fair means. Personal information may be collected directly from you or your authorised representative, or may be collected from a third party such as a licensee or representative authorised by us to provide services to you. You may supply your personal information to us when communicating with us via social networks and other online channels, e.g. through your Facebook or Twitter identity.

We do not collect personal and sensitive information unless the information is reasonably necessary for our business functions or activities. We will obtain your consent before collecting any sensitive information.

When you deal with us, you will need to identify yourself in order for us to provide our services to you, as such we do not accept the use of pseudonyms.

If you access our websites, we may collect additional personal information about you in the form of your IP address and/or domain name. For more details please see our Website Cookie Policy for further information.